Frequently Asked Questions – Countrywide Testing
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Suppport (469) 389-2120
Hours 8AM PST and 3PM PST

Frequently Asked Questions

Who are you guys? Can I trust you with my order? What is the customer service like?

We are Countrywide Testing, the e-commerce subdivision of our parent company Phamatech, Inc., which is a SAMHSA, CLIA, CAP and ISO certified laboratory that also manufactures millions of CLIA waived drug testing devices a year. Our customer service has been pretty good as well, unfortunately we don't have enough reviews to show it on Google yet; here is a link to our current Google Customer Reviews and here is a link to our Amazon seller rating reviews. For the most part it is pretty good; 4.8 stars on Google (74 reviews) and 5 Stars on Amazon over with 165 reviews as of the time of this writing.  

What is your Shipping and Returns Policy?

Those can be found here

TL; DR: 

  • Ship same day (weekdays only) if the order is placed before 3 PM PST / 6 PM EST
  • We can't guarantee when an order will arrive; if the shipping service has issues there is nothing we can do
  • Free Shipping on Orders over $150
  • We accept returns if:
    • Defective Product
    • Wrong Product
  • Contact Chelsea at chelsea@countrywidetesting.com or call her at (469) 389-2120 if there are any issues

When will my order ship out?

All orders Monday-Friday are processed the same day if placed before 3 PM PST / 6 PM EST; if placed after that, the order will be processed the next business day. We do not ship on Saturdays or Sundays, so orders processed from Friday after 3 PM PST through Sunday will be shipped the following Monday. 

I checked the tracking and it says that the shipment is still waiting to be received by USPS/UPS, I thought orders were shipped out the same day?

If you placed an order before 3 PM PST / 6 PM EST, the order has already been shipped. Most likely UPS/USPS didn't scan the package when they picked it up/when we dropped it off, if so you will probably see an update late at night (8-12 PM PST), once they start transferring the package to your location. 

Is this the same website as the one I ordered from before? I tried logging in but it won't accept my credentials.

This website is the same as the old countrywide.com website that looked like

Unfortunately, none of the old accounts are able to be imported. We have your order history but we are unable to import it to the new website.

Are you a legitimate laboratory?

Yes, our lab is SAMHSA, CAP, CLIA, and ISO certified. You can check the licenses here.

What are SAMHSA, CAP, CLIA and ISO?

This is a quick summary of what each of these certifications are.

SAMHSA- Substance Abuse Mental Health Services Administration

  • Only 27 SAMHSA licensed laboratories worldwide
  • Is the department of the federal government that regulates and certifies laboratories currently processing Department of Transportation (DOT) specimens
  • Is the highest standard available and ensures the most accurate processing
  • Labs are required to confirm all non-negative / positive employee drug screen samples by GC/MS testing
  • Can all test Non-DOT specimens
  • Sets guidelines for laboratory testing which all DOT programs must adhere to, including testing for the 9 drugs:THC, Opiates, Amphetamines, Cocaine, PCP, Hydrocodone, Hydromorphone, Oxycodone, and Oxymorphone
  • To remain certified, laboratories are required to meet quarterly performance quarterly proficiency testing and semi-annual inspections
  • Every 6 months compliance audits are performed by nationally recognized toxicology expert 

CLIA- Clinical Laboratory Improvement Amendments

  • 254,000 CLIA licensed laboratories
  • Regulates laboratory testing and requires clinical laboratories to be certified by their state as well as the Center for Medicare and Medicaid Services (CMS) before they can accept human samples for diagnostic testing
  • The Food and Drug Administration (FDA), Center for Medicaid Service (CMS) and the Center for Disease Control (CDC) are the federal agencies responsible for CLIA and each has a unique role in assuring quality laboratory testing

CAP- College of American Pathologists

  • Accredits the entire spectrum of laboratory test disciplines with the most scientifically rigorous customized checklist requirements
  • Ensures compliance through the guidance of comprehensive scientifically endorsed laboratory standards
  • Uses teams of practicing professionals qualified through a CAP training program to do peer-based inspections
  • On-site inspections occur every two years to assess compliance with program requirements
  • CAP accredits laboratories performing testing on specimens from human beings or animals, using methodologies and clinical application within the expertise of the program; laboratories must be appropriately licensed to perform testing when required by law 

ISO- International Organization for the Standardization

  • Used worldwide
  • Demonstrates that the laboratory is technically competent and able to produce precise and accurate tests and/or calibration data
  • This includes: Traceability of measurements and calibrations to national standards, Technical competence of staff, Maintenance of test equipment, Quality Assurance of test and calibration data, Validity and appropriateness of test methods, Appropriate handling and transportation of test items, Quality of testing environments and sampling
  • Accredited laboratories are regularly re-assessed to check that they are maintaining their standard of technical expertise and are required to participate in regular proficiency testing programs as an ongoing demonstration of their competence
      Does a faint line indicate a negative result? 
      Yes, faint lines do indicate negative results. The presence of a test line, regardless of how light, indicates a negative result. Some test lines tend to run naturally lighter than others. We do offer Lab Confirmation for additional fee, send the specimen to our laboratory for testing if you are not convinced the result is negative, however, the intensity of the line plays absolutely no role in the QuickScreen test kits.
       
      Why did the laboratory report the specimen as negative when I had preliminary results at home?
      The test device, like all screening tests, is meant to distinguish negative urine from those that MIGHT contain drugs. The screening device often detects many of the drug breakdown products contained in urine. The laboratory only tests for ONE or TWO specific breakdown products. If there is not enough of that ONE specific compound, the lab will report the urine as negative.
       
      How long does Marijuana stay in the system if the person is not a chronic user? 
      Occasional users: up to 10 days (but may be as early as 1-2 days). There are a lot of variables involved and that makes it difficult to project exactly how long the drug will remain detectable in a particular individual. 
       
      Why do some lines show up fainter than others? 
      There is a minimum amount of drug that has to be present in the urine specimen in order for the test device to consider the urine positive. With some drugs, the minimum amount is relatively high, like amphetamines (1000ng/mL). With other drugs the minimum amount is relatively low, like marijuana (50ng/mL). The lower the minimum amount, the lighter the line will be in negative urine.
       
      Does a faint line mean there is some drug present in the urine?
      The presence of a test line, regardless of how faint, indicates a negative result. Even if there is some drug in the urine, if the line is present, the urine does not have the MINIMUM amount of drug needed to consider it positive, so it is considered negative. The laboratory test also relies on minimum amounts. 
       
      Will I get the same results from another laboratory?
      The laboratory that performs the confirmation testing is one of only 70 laboratories in the United States certified to perform regulated drug testing. A majority of employment, Federal government and criminal justice drug tests performed in the United States are done at those 70 laboratories. The At Home drug-screening device is standardized to the same testing levels as those used by the Federal Drug Free Workplace Act. 
       
      My child admitted to using drugs a week ago, but I got a negative result. Why?
      Most drugs are eliminated from the body within a few days, with the exception of chronic marijuana use. If your child admitted to using marijuana, and he or she is not a chronic smoker (everyday), the drug was likely already cleared from the body prior to the test.
       
      Why are the cutoffs on the screen higher than the confirmation test? 
      The screening test is designed to detect several of the drug breakdown products (metabolites) present in the urine after drug use. The laboratory analysis, by contrast, is designed to detect only ONE or TWO of the major breakdown products. Therefore, the minimum amount needing to be present in the urine is lower (in most cases). 
       
      After marijuana use, urine contains as many as 8 different breakdown products of THC. All of these combine together to cause a SCREEN test to read preliminary (or positive). At the laboratory, the confirmation test is designed to detect only ONE. The one substance must be present at 15ng/mL in order for the lab to consider the urine positive. If the substance is present at 14ng/mL or lower, the urine will be considered negative.
       
      Is it possible that secondary smoke will cause a positive THC result?
      While it has been scientifically proven that secondary exposure to marijuana smoke will cause some of the drug to get into the body of the individual, it is nearly impossible for enough drug to enter the body to cause a positive drug test. 
       
      Can I scoop urine out of the toilet to use on the test?
      NO. Urine contained in the toilet has been diluted and may have been exposed to cleaning agents that could affect the test results. We do not recommend using urine collected in this manner.
       
      I have not smoked marijuana in more than 30 days, but I am still positive. How long will it take before I am negative?
      The guideline for marijuana detection in the “average” chronic user is up to 28 days following last drug use, but there are many variables that may either speed up or lengthen that process. Due to the number of different variables, it is difficult to project how long the drug will remain detectable in a particular individual. 
       
      What is the difference between Amphetamine and Methamphetamine?
      Methamphetamine is the stimulant drug known on the street as crystal, meth, crank, ice, glass and speed. In the body, anywhere from 4%-7% of the methamphetamine breaks down to amphetamine, so a urine specimen taken from a methamphetamine user would contain both methamphetamine and amphetamine.
       
      Amphetamine is a stimulant drug often prescribed to treat Attention Deficit Hyperactivity Disorder and obesity. The pharmaceutical names are Adderall, Benzedrine and Dexedrine. Most of the amphetamine available on the street is the result of someone selling his or her prescription or taking a prescription from someone else. A urine specimen taken from an amphetamine user would contain ONLY amphetamine (no methamphetamine would be present).