Frequently Asked Questions
About Countrywide Testing
Who is Countrywide Testing?
Countrywide Testing is the online store for our parent company Phamatech, Inc., a SAMHSA, CLIA, CAP and ISO certified laboratory that manufactures millions of CLIA waived drug testing devices each year. We provide medical facilities, workplaces, law enforcement and correctional facilities, and families with drug tests, pregnancy and ovulation tests, and pharmacogenetic testing. Phamatech, Inc. was founded in 1991 and has expanded to include both the manufacturing of screening devices and the processing and testing of collected samples. To read more about Phamatech Inc. or to log into your user profile and access your test results, please visit Phamatech’s website.
Are you an accredited laboratory?
Yes, our lab is SAMHSA, CAP, CLIA, and ISO certified. You can check our current licenses here.
What are SAMHSA, CAP, CLIA and ISO?
These are four governing bodies for laboratories that conduct drug tests. The following is a short summary of what each certification means.
SAMHSA- Substance Abuse Mental Health Services Administration
- There are only 27 SAMHSA licensed laboratories worldwide
- SAMHSA regulates and certifies laboratories currently processing Department of Transportation (DOT) specimens and is a department of the federal government
- Can also test all Non-DOT specimens
- This is the highest standard available and ensures the most accurate processing
- Labs are required to confirm all non-negative / positive employee drug screen samples by GC/MS testing
- Sets guidelines for laboratory testing which all DOT programs must adhere to, including testing for the following 9 drugs: THC, Opiates, Amphetamines, Cocaine, PCP, Hydrocodone, Hydromorphone, Oxycodone, and Oxymorphone
- To remain certified, laboratories are required to meet quarterly performance reviews, quarterly proficiency testing, and semi-annual inspections
- Every 6 months compliance audits are performed by nationally recognized toxicology experts
CLIA- Clinical Laboratory Improvement Amendments
- There are 254,000 CLIA licensed laboratories
- CLIA regulates laboratory testing and requires clinical laboratories to be certified by their state as well as the Center for Medicare and Medicaid Services (CMS) before they can accept human samples for diagnostic testing
- The Food and Drug Administration (FDA), the Center for Medicaid Service (CMS) and the Center for Disease Control (CDC) are the federal agencies responsible for CLIA and each has a unique role in assuring quality laboratory testing
CAP- College of American Pathologists
- Accredits the entire spectrum of laboratory test disciplines with the most scientifically rigorous customized checklist requirements
- Ensures compliance through the guidance of comprehensive scientifically endorsed laboratory standards
- Uses teams of practicing professionals qualified through a CAP training program to do peer-based inspections
- On-site inspections occur every two years to assess compliance with program requirements
- CAP accredits laboratories performing testing on specimens from human beings or animals, using methodologies and clinical application within the expertise of the program; laboratories must be appropriately licensed to perform testing when required by law
ISO- International Organization for the Standardization
- Used worldwide
- Demonstrates that the laboratory is technically competent and able to produce precise and accurate tests and/or calibration data
- This includes: Traceability of measurements and calibrations to national standards, Technical competence of staff, Maintenance of test equipment, Quality Assurance of test and calibration data, Validity and appropriateness of test methods, Appropriate handling and transportation of test items, Quality of testing environments and sampling
- Accredited laboratories are regularly re-assessed to check that they are maintaining their standard of technical expertise and are required to participate in regular proficiency testing programs as an ongoing demonstration of their competence
Is this the same website as the one I ordered from before? I tried logging in but it won't accept my credentials.
Yes, this is the same company as CountryWide.Com. However, when we transferred our website to this domain, we were unable to import the accounts from our original website. We still have your order history, it is just missing from our current site. If you have any questions, please do not hesitate to reach out to any of our customer service representatives.
Questions about Ordering and Purchases
What is your Shipping and Returns Policy?
We've updated our policies! Please read the full description and rules here.
If you accidentally ordered the wrong product, aren’t completely satisfied, or no longer need the test, you can return or exchange your products within 30 days from when you ordered the product.
We can only accept returns of used products if they are faulty or broken. Unused products must be inside unopened pouching. Please provide proof of purchase.
Your order will be shipped on the same day as you purchase it if you order before 1:00 PM (PST)/4:00 PM (EST). Any orders placed after this time will be processed and shipped on the next business day. We only ship Monday through Friday.
We cannot guarantee when your order will arrive once it is in UPS or USPS’ system. If there is an issue with the delivery itself, please contact UPS or your local post office. We will assist you if there is any other issue with your order.
Countrywide Testing and Phamatech Inc. offer free shipping on orders $75 and over and we accept returns of defective or incorrect products. For help with returns, exchanges, and orders, please contact us at firstname.lastname@example.org.
When will my order ship?
All orders Monday-Friday are processed the same day if placed before 1 PM PST / 4 PM EST; if placed after that, the order will be processed the next business day. We do not ship on Saturdays or Sundays, so orders made on Fridays after 3 PM PST through to Sunday nights will be processed and shipped the following Monday.
Why does my order say it is still waiting to be received by USPS/UPS?
If you placed an order before 1 PM PST / 4 PM EST, the order has been shipped. If this happens, most likely UPS/USPS didn't scan the package when they picked it up or when we dropped it off. When this happens, you should see an update in the evening or even at night once they start transferring the package to your location.
How to Use Our Products and Reading Test Results
How do I use your products?
Our products are really simple to use! The screening devices always come with their own printed instructions, but if you have lost them or would prefer to have them in another format, we have PDF versions under our FAQ page.
For our QuickScreen drug screening cup, please use these instructions.
For our QuickScreen drug screening dip card, please use these instructions.
Can I scoop urine out of the toilet to use on the test?
No. Once urine reaches the water in a toilet, it has been diluted and could have been exposed to cleaning agents that can affect test results. We do not recommend using urine collected in this manner.
Does a faint line mean there is some drug present in the urine? Why are some lines fainter than others?
A faint line still indicates negative results. The presence of a second test line, regardless of how faint, indicates a negative result. Some test lines tend to run naturally lighter than others. Even if there is some amount of a drug in the urine, if there are two lines present, the urine does not have the MINIMUM amount of drug needed to consider it positive, so it is considered negative. With some drugs, the minimum amount is relatively high, like amphetamines (1000ng/mL). With other drugs the minimum amount is relatively low, like marijuana (50ng/mL). The lower the minimum amount, the lighter the line will be in negative urine
We offer Lab Confirmation services on our products for an additional fee. Some test products have this fee included in the price. Send the specimen to our laboratory for testing if you are not convinced of the result, however, the intensity of the line plays absolutely no role in the QuickScreen test kits. Our laboratory tests also relies on minimum amounts.
Why did the laboratory report the specimen as negative when I had a positive result at home?
The test device, like all screening tests, is meant to distinguish urine that does NOT contain drugs from urine that MIGHT contain drugs. The screening device often detects many of the drug breakdown products contained in urine. The laboratory only tests for ONE or TWO specific breakdown products. If there is not enough of that ONE specific compound, the lab will report the urine as negative.
Will I get the same results from another laboratory? Is my At Home Screening device as accurate as a lab test?
The Phamatech laboratory that performs the confirmation testing is one of only 70 laboratories in the United States certified to perform regulated drug testing. A majority of employment, Federal government and criminal justice drug tests performed in the United States are done at these laboratories. The At Home drug-screening device is standardized to the same testing levels as those used by the Federal Drug Free Workplace Act.
Why are the cutoffs on the screen higher than the confirmation test?
The screening test is designed to detect several of the drug breakdown products (metabolites) present in the urine after drug use. The laboratory analysis, by contrast, is designed to detect only ONE or TWO of the major breakdown products. Therefore, the minimum amount needed to be present in the urine is lower (in most cases).
After marijuana use, for example, urine contains as many as 8 different breakdown products of THC. All of these combine together to cause a SCREEN test to read preliminary and/or positive. At the laboratory, the confirmation test is designed to detect only ONE. The one substance must be present at 15ng/mL in order for the lab to consider the urine positive. If the substance is present at 14ng/mL or lower, the urine will be considered negative.
Do I have to send this to a laboratory to get a result? Or will I get a result right away at home?
Our devices are made to be easily used at home. You can read the reliable test results on any of our at home devices and trust the accuracy. If you have any concerns about the results, however, or want lab confirmation, you can send your sample in for lab confirmation! If your test doesn't include the confirmation fee, please contact us at email@example.com to get started.
If someone is able to pass an instant drug test are they able to pass one for employment?
If your employer screens at the same cutoff level we do, it is possible one would be able to pass an employment screening test, but there are so many variables and factors in every employment drug test, and each person's body is different, so we cannot guarantee passing an employment test after a negative atHome test. The best way to pass an employment drug test is to not take drugs.
Can the test give a false positive if the test strip touches the side of the collection cup?
No, the testing device touching the side of the collection container would not affect the test results
Questions about Marijuana and Other Drug Use
How long does Marijuana stay in the system if the person is not a chronic user?
Marijuana can stay in an occasional user’s system for up to 10 days, but can leave their system as soon as after 1 or 2 days. There are many variables involved in this process and that makes it difficult to project exactly how long the drug will remain detectable in a particular individual.
My child admitted to using drugs a week ago, but I got a negative result. Why?
Most drugs are eliminated from the body within a few days, with the exception of chronic marijuana use. If your child admitted to using marijuana, and he or she is not a chronic smoker (daily use), the drug was likely already cleared from the body prior to the test.
Is it possible that second hand smoke will cause a positive THC result?
While it has been scientifically proven that secondary exposure to marijuana smoke will cause some of the drug to get into the body of an individual, it is nearly impossible for enough drug to enter the body to cause a positive drug test.
I have not smoked marijuana in more than 30 days, but I am still positive. How long will it take before I receive a negative test result?
The guidelines for marijuana detection in the “average” chronic user is up to 28 days following their last drug use, but there are many variables that may either speed up or lengthen that process. Due to the number of different variables, it is difficult to project how long the drug will remain detectable in a particular individual.
What is the difference between Amphetamine and Methamphetamine? What does it mean if a test is positive for both?
Methamphetamine is the stimulant drug that is known by various names on the street including crystal, ice, and speed. In the body, anywhere from 4%-7% of the methamphetamine breaks down to amphetamine, so a urine specimen taken from a methamphetamine user would contain both methamphetamine and amphetamine.
Amphetamine is a stimulant drug often prescribed to treat Attention Deficit Hyperactivity Disorder and obesity. The pharmaceutical names are Adderall, Benzedrine and Dexedrine. Most amphetamine available on the street is the result of someone selling his or her prescriptions or taking a prescription from someone else. A urine specimen taken from an amphetamine user would contain ONLY amphetamine.